What is your shipping policy?
We ship domestically via USPS Priority Mail to all 50 states within the United States of America. All shipped items include tracking.
We provide expedited UPS 2nd Day Air for urgent packages. Please note that UPS does not count Sunday as a working business day.
We do ship internationally under request. Please reach out via Contact page to arrange an international order.
What payment methods do you accept?
- We accept Visa, MasterCard, American Express, Discover, and JCB
- Any Apple Pay Payment associated with a valid Apple ID is accepted
- Any form of Google Pay Payment associated with a valid Gmail is accepted
- Any form of payment method within your Paypal account is accepted
Do you accept returns?
We happily accept new items with tags attached that were unworn, unwashed, or under any type of altercations within 15 days of arrival date. All items returned must be accompanied by a receipt or proof of purchase. Buyer is responsible for return shipping fee unless noted by website through promotion, special event(s), etc. Refund will be returned in the same form of payment used to make the purchase.
Any items marked Final Sale on our website are not accepted for returns.
The Rainey set and Gaia tanks are currently not eligible for returns as displayed on each product details page.
How should I care for my garment?
We recommend green dry cleaning all of our garments as most of our fabrics (i.e Silk) are delicate.
Where can I buy?
Currently, the only authorized seller is our website www.jandeqene.com