We ship domestically via USPS Priority Mail to all 50 states within the United States of America. All shipped items include tracking.

We provide expedited UPS 2nd Day Air for urgent packages. Please note that UPS does not count Sunday as a working business day.

We ship internationally by request. Please reach out via Contact page or email info@jandeqene.com to arrange an international order.

We accept Visa, MasterCard, American Express, Discover, and JCB

• Any Apple Pay Payment associated with a valid Apple ID is accepted
• Any form of Google Pay Payment associated with a valid Gmail is accepted

Any form of payment method within your Paypal account is accepted 

We currently only offer exchanges and/or return for store credit. All items returned must be accompanied by a receipt or proof of purchase. Buyer is responsible for return shipping fee unless noted by website through promotion, special event(s), etc. Store credit will be issued within 3-5 days of receiving your return package. 

Please note any items marked Final Sale on our website are not accepted for exchanges or store credit.

Any items marked Final Sale on our website are not accepted for exchanges or store credit.

We recommend dry cleaning all of our garments as most of our fabrics (i.e Silk) are delicate. If dry cleaning is not accessible, we recommend lightly hand washing in cold water.